Terms of Service

By accessing or using the Water Leak Audit Co. website, booking services, or interacting with our independent inspectors, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services. We may update these terms from time to time. The current version will always be posted on this page with the "Last updated" date. Continued use of the services after changes means you accept the updated terms.

Water Leak Audit Co. provides independent, third-party preventative water-damage audits for homeowners, condo owners, and landlords in Metro Vancouver. Services include scheduled, visual, non-invasive up to 50-point inspections of accessible appliances, pipes, valves, drains, water heaters, and related systems. We deliver a digital report directly to the homeowner. We do not perform repairs, sell repair services, or select plumbers on behalf of homeowners. Any follow-up repair work is a separate arrangement between the homeowner and the licensed contractor they choose.

The Up to 50-Point Water Leak Audit Co. is strictly a visual, non-invasive risk assessment of accessible plumbing components as observed at the time of the inspection. The audit does NOT include: • Opening, cutting, or removing walls, ceilings, floors, or finishes • Assessment of concealed, buried, in-slab, or in-wall piping • Moving heavy appliances, furniture, or stored belongings to gain access • Destructive testing, pressure testing, or excavation • Any assessment of components that are locked, blocked, or otherwise inaccessible Findings reflect only conditions visible and accessible on the day of the inspection. Conditions can change at any time after the visit.

The audit is an educational, preventative risk-assessment tool. It does not constitute a guarantee, warranty, insurance policy, or certification against future leaks, material failures, mechanical failures, or water damage. No inspection can predict or prevent every plumbing failure. You remain responsible for maintaining your property and for carrying appropriate home, condo, or landlord insurance coverage.

You must be at least 18 years old and legally able to enter into a contract to use our services. By booking an inspection, you represent that you own the property or are authorized to arrange access and services on behalf of the owner or strata corporation. You are responsible for providing accurate contact information, property address, and access instructions. If inaccurate information leads to a missed appointment or inability to complete the inspection, you may be charged a missed-appointment fee as described in the cancellation section below.

Bookings are made through our website or by confirmed email. We offer scheduled 2-hour arrival windows. Exact arrival times depend on traffic, weather, and the preceding job; we will notify you by text if an inspector is delayed. • Free cancellation or rescheduling up to 24 hours before your arrival window. • Cancellations or reschedules made less than 24 hours before the arrival window, and homeowner no-shows, may result in a cancellation fee confirmed in advance. For multi-unit or commercial bookings, a longer cancellation window may apply and will be confirmed in writing.

Preventative inspection fees are confirmed in writing before any work is performed. Pricing is not published on this site at this time; it will be provided at the time of booking and may vary by property type, size, and scope. The inspection fee covers the visit and digital report only. It does not include repair labor, replacement parts, line upgrades, equipment, or urgent repair work. Because we are independent and do not perform repairs, any recommended work is a separate arrangement with the licensed contractor of your choice. Payments are processed through trusted third-party payment providers. We do not store credit card information on our servers. Refunds are issued at Water Leak Audit Co.'s discretion if the inspection cannot be performed or if the service was materially deficient.

Inspections are performed by independent, Red Seal certified, licensed, and insured plumbing inspectors. These inspectors are independent contractors, not employees or agents of Water Leak Audit Co. Water Leak Audit Co. uses reasonable care in vetting inspectors but is not liable for an inspector's negligent acts, omissions, or errors during the on-site inspection, except to the extent such liability cannot be excluded by law.

To the maximum extent permitted by law, Water Leak Audit Co.'s total aggregate liability to you for any claim arising out of or relating to the audit or our services is limited strictly to the total amount you paid to Water Leak Audit Co. for the audit fee giving rise to the claim. Water Leak Audit Co. is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, property damage, remediation costs, insurance deductibles, or lost income.

You agree to indemnify and hold harmless Water Leak Audit Co., its owners, affiliates, and partners from any claims, losses, damages, or expenses arising out of your misuse of the services, inaccurate information you provide, or failure to follow inspector recommendations. These Terms of Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any dispute arising from these terms or our services will first be addressed through good-faith negotiation. If a dispute cannot be resolved informally, it will be resolved exclusively in the courts located in Vancouver, British Columbia.

Your use of our services is also governed by our Privacy Policy. By booking, you consent to our collection, use, and disclosure of personal information as described in that policy. We may send you booking confirmations, reminders, inspector arrival notifications, and follow-up communications by email or text message. You may unsubscribe from non-essential marketing communications at any time by contacting us.

If you have any questions about these Terms of Service, please contact us: Water Leak Audit Co. Email: hello@waterleakaudit.ca Website: WaterLeakAudit.com We aim to respond to inquiries within 2 business days.